The way to reach this site is email: info@pay-calculator.au. There is no contact form, no live chat and no phone number. Email keeps a written record of what you reported and what was done about it, which is exactly what a corrections process needs.
How do you report an error?
Send an email to info@pay-calculator.au with a subject line that mentions an error report. The most useful report is a checkable one, so include as much of this as you can:
- The page URL where you saw the problem.
- The figure or statement you believe is wrong, quoted as it appears.
- What you expected instead, and where that expectation comes from. Naming the source document, for example an ATO rates page or a Fair Work page, speeds things up considerably.
- If it is a calculator result: the exact inputs you used, including salary, pay frequency, residency, the study loan setting and the super setting. The same salary with super included and excluded produces different results by design.
Reports about figures are checked against the primary 2026-27 documents listed on the official sources page. If you are right, the page is corrected with a dated note, as the editorial policy describes. Either way, checkable reports get read with gratitude. They are how a site like this stays accurate.
Can you ask why a result looks wrong?
Yes, and it helps to say which tool produced it, for example the take-home pay calculator or the HECS-HELP repayment calculator, and what the methodology page says the figure should be built from.
Yes, and it is worth doing before concluding the calculator has a bug. The most common surprise is the gap between withholding and tax owed: a bonus or a second job can have more withheld on payday than the tax you finally owe, and the difference resolves when you lodge your return. If a result still looks wrong after that, send the inputs and the result, and it will be checked against the published method.
What this address cannot help with
Personal tax advice. No one here is a registered tax agent, and an email about your specific tax position will get the same answer as this paragraph: for advice on your own situation, use a registered tax agent, which you can find through the Tax Practitioners Board’s public register at tpb.gov.au. Emails asking for advice on your return, your deductions or your dispute with an employer will be answered with a pointer to the right professional, not with advice.
What happens to your email?
It is used to reply to you and to fix what you reported, and nothing else. Sending an email is the only way any personal information reaches this site, since the calculators run in your browser and no account exists. The privacy policy has the detail.